Refund and Return Policy
Return Policy for Iniya Organics
Overview: At Iniya Organics, we are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase, we invite you to review our policy on returns.
Return Process and Eligibility Criteria:
Time Frame for Returns: Products must be returned within 30 days of the original purchase date.
Condition of Products: To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging. Opened or used products, or any items damaged due to customer mishandling, are not eligible for return.
- To initiate a return, please contact our customer service team at email@example.com or call us at (+91) 9940580495.
- Provide your order number and details about the product you wish to return.
- Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
- We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exceptions / Non-Returnable Items: Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.